Privacy policy

At Hairloom, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and share information when you visit our website, contact us or place an order.

Information We Collect

We may collect:

  • Your name, email address, telephone number and delivery address.
  • Order, payment and transaction information, where applicable.
  • Messages or information you provide when contacting customer support.
  • Device, browser, IP address, website activity and cookie information.

How We Use Your Information

We use your information to:

  • Process, confirm and deliver your orders.
  • Communicate with you about purchases, delivery or customer support.
  • Prevent fraud and protect the security of our store.
  • Improve our website, products and customer experience.
  • Send promotional messages only where permitted or with your consent.

You may unsubscribe from marketing communications at any time.

How We Share Information

We may share necessary information with trusted service providers, including:

  • Shopify, which hosts and operates our online store.
  • Payment providers, where online payment is available.
  • Delivery and courier companies.
  • Analytics, marketing and customer-support providers.
  • Government or legal authorities when required by law.

Our providers may process information in countries outside Lebanon. This store is hosted by Shopify, which may process customer information to provide its storefront, checkout, security and related services.

Cookies

We may use cookies and similar technologies to operate the website, remember your preferences, understand store performance and support advertising where permitted. You may manage cookies through your browser or the cookie settings displayed on our website.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfil orders, provide support and meet legal, accounting or security obligations.

We use reasonable measures to protect personal information. However, no online system or transmission method can be guaranteed to be completely secure.

Your Choices

You may contact us to request access to, correction of or deletion of your personal information, subject to applicable legal requirements. You may also withdraw marketing consent or ask questions about how your information is handled.